Shipping policy
Shipping & Returns Policy Last updated: July 2026
Local Collection
You're very welcome to collect your furniture or handmade creations from Shel's Shabby Chic in Stotfold, SG5. I'd love to meet you! Please call or email me at info@shels-shabby-chic.co.uk to arrange a convenient time.
Processing Times
I take great care creating and packing each handmade piece before it goes out to you. As a sole trader, I need 2–3 working days to process your order. If you need something urgently, please email me before purchasing and I'll do my best to prioritise your order.
Delivery — Gifts & Homewares
Small and medium items (up to 2kg) are sent via Royal Mail or Evri:
| Service | Small (up to £19.99) | Medium (£20–£29.99) |
|---|---|---|
| 2nd Class (3–5 days) | £3.95 | £4.95 |
| 1st Class (1–2 days) | £5.95 | £6.95 |
Proof of postage is obtained for every parcel. Please note these services are not tracked. If you'd like a tracked service, add a note at checkout and I'll send you an invoice for the additional cost.
For heavier or higher-value items (up to 5kg), I use Parcel2Go:
| Service / Compensation | Cost |
|---|---|
| Compensation up to £50 | £8.95 |
| Compensation up to £100 | £10.95 |
All Parcel2Go services are fully insured and trackable.
Delivery — Furniture
Furniture is delivered by a trusted specialist courier on a 1-man, door delivery service (ground floor only). The courier may require your assistance on delivery. 2-man delivery is available at a premium — please contact me before purchasing if you need this.
Please allow 7–14 working days for furniture delivery. Your courier will contact you directly and keep you updated.
Returns
I offer a 14-day return policy. You have two weeks from the date of receipt to request a return. Items must be unused, in their original condition, and in original packaging. A refund will only be issued once the item has been returned and inspected.
Non-returnable items
The following items fall outside our returns policy:
- Items used for more than 3 months or showing signs of everyday wear and tear
- Custom and personalised orders (e.g. commissioned furniture, wallpaper coasters, bespoke pieces)
- Sale items (unless faulty)
- Gift vouchers
Please note that refurbished furniture may bear signs of its previous life. Any such characteristics will have been highlighted to you during the sale, and your purchase is made with this understanding.
On Receipt of Your Order
Please inspect your item while the courier is present. If you notice any damage, note it with the courier immediately and take photographs. Then get in touch with me as soon as possible so I can resolve things quickly.
If I don't hear from you within 24 hours of delivery, I'll assume your order has arrived in satisfactory condition.
How to Return an Item
To start a return, email me at info@shels-shabby-chic.co.uk with details of what you're returning and why.
Items must be returned using a reliable, fully insured courier service. Please photograph the item before collection to protect yourself against any transit damage. Return shipping costs are the responsibility of the customer.
Please send returns to:
Shel's Shabby Chic 4 St Mary's Avenue Stotfold Hertfordshire SG5 4NF
Refunds
Within 24 hours of receiving your return, I'll inspect the item and be in touch to discuss next steps. If a refund is agreed, it will be processed to your original payment method. Please allow a few days for this to clear through your bank.